Archived Discussion Topic

Removals companies - our experience       started by leigh_and_ross on 02 Jun 2004   (1491)
Message InfoMessage
From leigh_and_ross

02 Jun 2004 12:56 AM
(5625)
To everyone who is in the process of selecting a removals company, Our gear has just arrived in Fremantle and i had a call from the local removal company to say that things don't look good. We had a 20ft (reefer) as which was about 75% full. What i didn't realise is that the removals company wouldn't pack out the spare space in the back of the container with padding (next to the doors). I have already been told that our washing machine (a
From llowe

To leigh_and_ross

02 Jun 2004 2:22 AM
(5628)
Oh no... are you insured, Leigh? Thanks for the tips.. We may not have a full container(20ft) either so will bear the displacements in mind. Regards LIAM.
From leigh_and_ross

To llowe

02 Jun 2004 3:08 PM
(5636)
Hi Liam, Yes we did take out insurance, but we didn't think we would have to worry about poor packing techniques - we paid the packers and hoped they would do their job properly, i am just worried sick about what else has been damaged now. Beginning to wish that we had never made this move now - we have been so unlucky and i just keep thinking what will happen next, and at what point do we think that someone is trying to tell us that we should go home!!
From llowe

To leigh_and_ross

02 Jun 2004 4:39 PM
(5637)
Hi Leigh, The whole moving process is a risk on its own, so moving here in the UK or Oz involves the same risk. It's probably a bad crane driver or a good crane driver with a bad hair day to have tipped the container at such an angle that some stuff has now been damaged. It could have been a UK move, if so do you then infer that you should never have moved... I just feel that, like an exam, it's more to test your resolve to STAY than to tell you that it's a wrong move!! There will be more things 'going pearshape' when you seek to tackle a new environment in a new city and a new Oz. That's the dynamic of risk in moving... Like I said, the situation is stressful enough without the sorrying aspects of damages. Another way of looking at it is, since this is container is insured, the cost of the washing machine may well be recovered so you should be able to buy an aussie washing machine thus making you more localise.. Good luck mate, don't take this too much to heart... it's a stepping stone.. Regards LIAM.
From paul_col

To leigh_and_ross

02 Jun 2004 9:42 PM
(5652)
Hi Leigh and Ross, I'm so sorry to hear about your removal nightmare. That really should be the kind of thing that the removal company thinks about, but thanks for the tip, we'll definitely keep it in mind. Could I ask who you used as we're due to make a decision on who we use by the end of the week? Look on the bright side, at least you had taken insurance! Try and stay positive and do give Oz a chance. It's not Australia's fault that the removal company messed up. I know it's easy for me to say as we're not going through what you are but we are thinking of you at this extremely frustrating time. Chin up! Colleen & Paul
From leigh_and_ross

To paul_col

02 Jun 2004 11:55 PM
(5658)
Hi Colleen & Paul, Things are going from bad to worse for us now have just found out that our most valuable item of furniture a solid cherry sleigh bed - bought as a wedding present for us has also been badly damaged - and heaven knows what else. Unfortunately this item was hand made for us in Gloucestershire and finished to match all our furniture that we shipped over from NZ - it is impossible to replace and apparantly unusable as it is. We have also heard that customs have taken some items aside - including boxes of Christmas decorations as these also create a problem because of things like pine cones etc. Still waiting for the final word as to what they want us to do. It is hard to stay positive when you get one thing after another going wrong and you find out you have had bad advice on some things and you just end out shelling out more and more money, with very little to show for it. My husband already hates it here and hates Australia and is keen to leave and go back to NZ and keeps asking me why we came here. It was more my dream than his and I feel a huge sense of guilt. We can't leave Australia for at least 5 years or so as we would lose far too much financially - so all we can do is look on the bright side and keep positive and hope our luck changes. It not Perth that is the problem, its the fact that nothing has gone right for us since we left England and we have been badly let down by everyone from the shippers and to our real estate agent who was supposed to sell our house. Even our bank in the UK screwed up and mixed up dollars with GBPs and transferred a load of money out of our account before we left England. This meant that we had no choice but to stick with a rental property we hate as we could not get the money back, the real estate agent probably couldn't beleive their luck as we have ended up paying a huge rent for a place that is not worth it. Anyway, I'll tell you the name of the removals company we used if you email me at leigh@oliverandoliver.com as i dont really want to post it on the board as we could just be an isolated case and i don't want to worry people unnecessarily. Anyway, hopefully things will start improving and we can put all this bad stuff behind us... Leigh
From Andrea

To paul_col

03 Jun 2004 12:33 AM
(5660)
Hi Just to say we used PSS International - and they were excellent. Our stuff arrives next week - only 4 weeks later. The company they use at this end have already been in touch to arrange customs etc. and delivery. So without seeing the condition of our belongings (our 20ft container was jam packed full) I'd recommend them. bfn, Andrea
From Dave_Trace

To leigh_and_ross

03 Jun 2004 3:02 AM
(5663)
Dear Leigh I am so sorry things have gone so very badly for you so far. It must be heart-breaking to lose your precious posessions. You really have had a run of bad luck and I do hope that things start to get better for you all, as a family. Take care, and 'try' to keep smiling though it! Love Tracey
From Vicky

To leigh_and_ross

03 Jun 2004 3:31 AM
(5665)
Hi Leigh, I'm so sorry to hesar your having a bad time of it at the moment. Big hugs go out to you all! I've been following your posts for a while and some of the tips you've given are really useful -I just hope that one day we can return the favour! I'm sure things will start to go a little more smoothly from now on in, just try to keep an open mind in these early months and you never know you might love it. I know its easy to talk from the other side without having taken the leep, but like so many we worry ourselves sick and pray it goes smoothly. So, I really feel for you. Just think, you've probably got 10 years or mores, worth of bad luck out of the way, so the only way now is up. Take Care and chin-up, Love Vicky PS Can you not sue the a** off the shippers for your damaged goods, or is that far too american?
From llowe

To leigh_and_ross

03 Jun 2004 5:19 AM
(5666)
Gosh...Leigh, really really sorry about the damage to sentimental stuff especially wedding presents. This moving company must have dropped the lot rather than just tipping it at an angle during tranfers.
From paul_col

To Andrea

21 Jun 2004 7:11 PM
(6073)
Hi Andrea, Just a quick question, if you don't mind. We've decided on using PSS and I just wanted to know how you got on with them. Were your worldy goods still intact? I'd just appreciate your opinion on their service in Oz and if you had any damage? Thanks, Colleen & Paul
From Andrea

To paul_col

22 Jun 2004 12:32 AM
(6085)
Hi there well, I must say, they were excellent. I had 4 co's to quote, (Abels Robinsons, and Britannia) and the man from PSS was NOT good ! He irritated me to hell, by turning up 2 hours late to do the survey, and I was NOt impressed. However, when he came in with a quote much lower than the others, we went for it !! Brave or stupid?? Well, rather clever of him actually. I think he knew I was p****ed off, and so he wanted my business. The packers were ace (they also knew who I had seen when I told them what I thought of the man who had been round). They did it in just over a day from start to finish. Packed the container on the second day. (a 4 bed house - just two of them). The ship left two days later, the same day as us, and it arrived in Fremantle on June 10th, 4 weeks later. PSS use an company called Kent here. They phoned us after arrival. Called me last week to say the stuff was through customs, no problems or charges, and are now storing it FREE OF CHARGE (!!) for two weeks until we move into our new house. Unless we have major breakages, I will highly recommend PSS and Kent, their agent here. Hope that helps. When do you arrive? bfn, Andrea
From paul_col

To Andrea

22 Jun 2004 2:47 AM
(6090)
Hi Andrea, Thanks for the info. on PSS! Please let me know when you get your worldly goods if you did end up with any damage or not. I guess it's not going to make any difference to us now, but it will just be reassurring to know. As for us, we land in Perth on the 1st of September and our stuff will arrive on the 2nd, a day after us. We have given ourselves two weeks to find somewhere to rent and will then have our stuff delivered to our new home. We were told it will take about a week to clear and that they will store it for 10 days free of charge. So, it seems pretty good. Anyway, how are you guys settling in? We haven't heard anything from you guys for ages! Bye for now, Colleen & Paul
From MezAndAnne

To paul_col

22 Jun 2004 8:13 PM
(6108)
Hi all, Really useful info from everyone on removals - just about to cast the net around for quotes (aiming to arrive in Perth beginning October this year). I was wondering if anyone had any advice on whether to leave stuff in storage or move it all into rented accomodation before buying? We'll be renting for a few months, I suspect, before buying (sale is going through at the moment, so should have the cash available), but do not know whether it would be best to rent a furnished place for, say 3 months and leave the furniture / worldly goods in storage until we've bought and moved in to our own home. Sounds like, Colleen and Paul, that you definitely intend to get your stuff into your rented accomodation as soon as you move in? Any advice greatly appreciated! Mez and Anne
From paul_col

To MezAndAnne

22 Jun 2004 11:20 PM
(6110)
Hi Mez and Anne, Yes, we intend to get our stuff into an unfurnished rental for 6 months whilst we look for something to buy. Once we've bought we'll move ourselves into our new home. We've moved around a lot and have always moved ourselves as we're fairly fit and have it down to a fine art. We even moved ourselves from the UK to Ireland and back, so we won't be paying for a removal company to move us again once we've bought somewhere, all we'll be paying is to hire a lorry and then the labour is us! Good exercise I can assure you!!! Also, you get far less damage, (as long as you take it steady around islands!), as you're handling your own stuff and will treat it with more care. In the UK anyone with a car licence can hire up to a 7.5 tonne lorry and they are quite easy to drive, not sure what the rules are in Oz, we'll have to check that. You will pay a lot more for short term furnished accommodation than you would for long term (6 months or more) unfurnished. We reckon on spending around $250 a week for an unfurnished 3/4 bed house based on a 6 month let. We were paying nearly double that for a smaller furnished property on a short term basis. And then you have the cost of the storage to add on, (plus the worry of what's happening to it whilst it's in storage). If you want to get out of your long term let early you just need to get the agent to find someone to take over your lease, (this may be easier said than done but it is possible, we have heard of other people doing this in Perth). So, to answer your question... I guess it's just personal preference really. If you can move yourself then I'd do that. If not, then you'd need to consider the difference in cost between storage and the extra that you'll be paying in furnished rental to getting a removal company to move you again. Hope that makes sense and helps. Good luck, Colleen & Paul
From MezAndAnne

To paul_col

22 Jun 2004 11:58 PM
(6111)
Hi Colleen & Paul, Yep, makes sense and is very helpful, so thanks! Definitely gives me some more things to think about, as I hadn't really thought of moving ourselves - probably more of an old crock (or plain lazy) than you fit young things (can't believe you moved to Ireland and back by yourselves!). I hadn't realised that the short-term furnished accomodation would be SO much more expensive, so that definitely pushes me towards unfurnished. Do you happen to know how easy or not it is to get a 3 month term with optional extensions, or would that simply be considered short-term and hence expensive? Guess from what you're saying that I'd realistically be looking at a 6-month let, and potentially attempting to get out early if required. Thanks Mez and Anne
From paul_col

To MezAndAnne

23 Jun 2004 2:20 AM
(6113)
Hi Mez and Anne, I think a 3 month rental would be viewed as short-term but that's only my opinion. I may be wrong so I guess you'd need to contact some rental agencies just to confirm. So yes, I think you'd realistically be looking at a 6 month let and potentially attempt to get out early if required. By the way, it really isn't that difficult to move yourself! As long as you have one of those little trolley things to assist with the heavy stuff you can do it. I guess it also helps if you can work well together! :) When are you guys moving out and where abouts are you thinking of settling? Bye for now... Colleen & Paul
From MezAndAnne

To paul_col

23 Jun 2004 2:40 AM
(6114)
Hi Colleen & Paul, Thanks for the further info - I'll get in touch with some rental guys and ask some more stuff. We currently plan to get to Perth at the beginning of October, thinking of the Northern suburbs such as Duncraig/Carine, maybe as far north as Hillarys or as far south as Wembley. Obviously, will end up depending on a million things, especially schools for the boys, price of housing, and I guess where we (hopefully) end up finding jobs, etc. How about you? Cheers Mez and Anne
From Andrea

To paul_col

23 Jun 2004 1:37 PM
(6127)
Hi we will let you know the state of our goods after next weekend !! Once here, Aussiemove has taken a back seat ! So much to get on with I guess, and no house and pc proper to go online whenever I feel like it. However, we move into our very own home next weekend, so may have more time to post then. Things are going too well. We have a house, two cars, one job (I don't want one!) and are settling in nicely. However, the real feelings of not being on holiday will surely come when we do move into our house. I'm sure Adrian already feels he's not on hols, as work has kicked in for him, so it's just me at the moment. The kids are oblivious I think. They have us and are happy. They also love the trips to the beach (24.3 degrees this week on the shortest day of the year) and are going to love that side of life here. They also love the fact we have a pool in our new house (fully fenced and secure) and accept that it's too cold to go in it at the moment ! They are just 3 and 2. Once we have moved, I guess we will start to meet friends, and life will settle into some sort of normality. Well, enjoy the rest of your time there. Hope the next few weeks aren't too stressful. bfn, Andrea
From Ruth

To Andrea

23 Jun 2004 4:36 PM
(6129)
Hi Andrea Really pleased things are working out great for you all. Keep up the good work You are an inspiration to us all soon to be there Aussiemovers. Take Care Ruth
From paul_col

To Andrea

23 Jun 2004 5:56 PM
(6130)
Hi Andrea, Great to hear things are going so well for you, you certainly didn't waste anytime; getting a house, two cars and a job already!! Well done!!! It's 9 weeks 6 days now until we fly. All our weekends are booked up until we leave with seeing friends and family as we don't want to have a big party, far too stressful and we have more than enough things to do and think about. You sound like you're having such a hard time with the weather... winter and it's 24.3 degrees. It's summer here and we only got up to 18 degrees yesterday. Yes you heard right 18 DEGREES in the middle of summer!!! I even had my electric blanket on last night and we're in the middle of summer here! Mind you, the last few weeks we've had fab weather but today is raining cats and dogs, urrrggghhhhh. Thanks Andrea, you've certainly cheered me up this morning with your post! Looking forward to reading your next one. bfn, Colleen