Archived Discussion Topic

Pool installations-choose wisley       started by sarah+darren on 17 Oct 2010   (23170)
Message InfoMessage
From sarah+darren

17 Oct 2010 10:24 PM
(109569)
Hi All, If anybody is considering having a pool installed then I sincerely hope you do not attend the fore coming pool expo and consider Fre**om Pools, after meeting the sales staff at one of their showrooms it was all pleasantries and professional until after the contract was signed and the installation began, Unfortunately that's where the level of service experienced went severely downhill. Our brand new house's paved drive and concrete garage base was badly gouged and scratched by the bobcat's bucket and was also left with a multitude of oil staining which was only evident after my wife and myself spent three hours cleaning up the mess and dirt left all over the drive, garage and road after installation by the cowboy team of contractors. The pool was installed 21cm out of square to the house which looks absolutely dreadful but apparently is within their tolerances??? Further more they failed to respond to any correspondence to address these issues so I withheld the final invoice payment until they replied to my many emails and calls, their answer - send the invoice to a dept collection agency with over $650 in additional added costs. So think twice before you admire the wonderful display photos and glistening display pools and get drawn into their trade stand or showrooms. If this message stops one other fellow hardworking individual experiencing the same level of service as I have then this message will have served its purpose. Good luck.
From kayandandy

To sarah+darren

18 Oct 2010 1:36 AM
(109570)
Oh great - we have signed a contract with them!
From Kris+Rob

To sarah+darren

18 Oct 2010 7:21 AM
(109571)
Have you complained to Trading Standards?
From moirclan

To Kris+Rob

18 Oct 2010 12:44 PM
(109572)
i had a pool renovated [ bloody night mare !!!] with a company i had so many problems i rang spasa [ i think thats what they were called ] if freedom aare part of that you can make a complaint about their work and an independant pool person comes out aand checks your complaint [ unfortuantly my company were not members i should have checked before using them ] i with held 1500 dollars back as it cost me over 2000 to fix the pool up , and i had the bills to prove it ,he told me he would see me in court , i told him good it would save me the problem of taking him to court ,
From sarah+darren

To moirclan

18 Oct 2010 10:32 PM
(109573)
After contacting SPASA was told I was too late to use their service as it had already been passed to dept collection, so if you are unhappy phone them immediatley, I was advised to then call Consumer protection who said that if the pool has been installed and can be used for the purpose then the contract is payable and I am in the wrong with holding payment. Its no wonder they did not return my calls and emails they knew I was contracturally obliged to pay them for a cowboy service and were probally laughing. It is now up to me to take them to court for compensation as damage and clean up are outside of the contract terms. Would it really be worth all the expense and hassle to fight for no more than $500, apart from having a chance of winning and sticking one up them I think not. Be very careful Kay and Andy and do not be fed the load of bulcrap I was by the installation team regarding 'clean up is is not our responcibility, that gets done by the Shire, just give them a ring and they will send out a roadsweep'. Check the pool for level and square before backfilling starts, be there to check the guys are not using your rain water drains as a toilet cause the smell lingers for months and months, and make sure they put dowm adequate protection if there is a risk of damaging your property, they may not like it but I beleive it is covered under their 'duty of care'. Do not under any circumstances sign off the installation contractors job sheet if unhappy in any way, it is your right, as once signed you are saying you are happy with the job they have done and they can claim their money from the pool company and you will never see them again regarding any issues you may have. Feel free to take a look at our lovely straight pool(not) on the link compared to the same pool installed on a neighbouring property where you can clearly see how pissed it looks, no doubt by a company who were more professional with their installation. http://www.nearmap.com/?ll=-31.73502,115.804903&z=21&t=h&nmd=20100919 or browse the pictures of the mess we were left to clear up and tell me would you be happy with this service at you new home.
From kayandandy

To sarah+darren

19 Oct 2010 1:30 AM
(109574)
You can take them to small claims court and I would prob do it! It doesnt cost much and it is not just about the money but poking two fingers up at them. I will be watching like a hawke and talking to them about some bad stories I have heard. I think I will have my dad on the job who is a fussy old sod and not willing to put up with anyone!!!! Good luck and DONT let sleeping dogs lie ... it is what they rely on.
From junika

To sarah+darren

19 Oct 2010 3:09 PM
(109577)
Hi After reading your post and looking at the pictures these cowboys should not be allowed to get away with it. Why don't you get in touch with the TV program A Current Affair, they have chased at lot of cowboys on TV and they get results. Worth a shot you can email/ring them. Hope you get some compo or at least get it fixed. Junika
From martin123

To sarah+darren

20 Oct 2010 12:24 AM
(109580)
shocking work and customer service............ word and mouth will spread like a bushfire tell all your friends..and their friends...and so on...
From RobBev

To martin123

20 Oct 2010 10:11 PM
(109583)
We used freedom pools Dec 2008, we had to pay extra $2000 because they hit rock, if i didn't pay there and then the pool was going, it then took them another 4 weeks to come and install all the relevant pipe work, there dispaly centre looks great but there service is not good
From tisme

To sarah+darren

20 Oct 2010 10:32 PM
(109584)
The following promise is made by the managing director on their website, more like bullsh!t. We are continually looking for ways to further improve our products and service through new technology, smarter design and customer interaction. With over 25 sensational designs to choose from, all manufactured, designed, constructed and tested to meet full Australian Standards, along with three display centres with more working displays than any other pool company, you'll be spoilt for choice. If, like most Australians, you choose to install a Freedom pool or spa, I can promise you a level of personal attention and service that is, quite simply, second to none. Bob Biernat - Managing Director
From babs_andy

To sarah+darren

21 Oct 2010 3:57 PM
(109586)
For spreading negative/positive word of mouth this site is great http://www.womow.com.au/biz/Freedom-Pools-Kenwick/ Looks like one other client also had a bad experience.
From sarah+darren

To babs_andy

21 Oct 2010 11:54 PM
(109590)
Hi All, I would just like to say a very big thank you to all the POSITIVE replies you have sent that have given me the courage to back up my nervous feelings about taking on a big company, because I never believed I would get the backing of the courts. However I have come to the decision at the end of the day the Judge is a fellow human being of non-bias opinion who would think 'would I accept this service from this company as a paying customer after being assured of their promises as detailed by the managing director.' Can anyone give me advice as to how much legal advice would cost to take this to court or whether to represent myself as I have all records of all correspondence voicing my concerns from day one. How much would the court costs be if the Judge deemed we lost the case and had to cover the costs, I am not looking to gain financially but more to have the sense of achievement that I stood up to these cowboys and was recognised as having received a piss poor service and if there was any costs awarded then it would only be a bonus.
From kayandandy

To sarah+darren

22 Oct 2010 1:21 AM
(109591)
I think you can represent yourself in a small claims court. My dad has done it a few times. I will ask. I am going to write an email to Freedom Pools and ask them to explain the amount of bad press they are recieving ... pretty bloody worrying. Good luck. I think there is a small fee but it is less than a hundred bucks and of course a very cool head. My motto - the squeaky wheel gets the oil.
From jimboman

To kayandandy

23 Oct 2010 3:24 PM
(109599)
The best advice I can give, is to be there on the day. Also, work out your lines and levels (where you want the pool) before they start, and watch them when they crane the pool in. If the pool isn't straight when they lower it in, make them straighten it (easy when the crane is still attached, impossible once the crane has left site). All I had to say was 'can you swivel it a little bit clockwise' and hey presto, our pool is exactly where we wanted it. Also, bobcats, excavators etc. damage paving, lawns and garden beds. That is a fact of life. If you are having a new house built, think about the pool installation before you get a fancy driveway laid. You need to bear in mind that you are not having a kitchen sink fitted. You are having a huge amount of soil excavated and removed from site by heavy machinery and then having a large structure craned over your house and into your backyard
From jimboman

To jimboman

23 Oct 2010 3:43 PM
(109600)
The best advice I can give, is to be there on the day. Also, work out your lines and levels (where you want the pool) before they start, and watch them when they crane the pool in. If the pool isn't straight when they lower it in, make them straighten it (easy when the crane is still attached, impossible once the crane has left site). All I had to say was 'can you swivel it a little bit clockwise' and hey presto, our pool is exactly where we wanted it. Also, bobcats, excavators etc. damage paving, lawns and garden beds. That is a fact of life. If you are having a new house built, think about the pool installation before you get a fancy driveway laid. Be there and supervise(within reason) and you will get what you paid for. As for court action, I agree (having looked at the google sat photos), that your pool is as pi$$ed as. However, if it is within tolerances as stated in the contract that you have signed, you don't really have a leg to stand on. Our front lawn looked like the Gibson after our pool had been installed and it took me about six months to sort out all the leaks in the retic. I swore a few times because of damage done to plants, trees, fences etc. but the pool itself, was exactly where we wanted it and at exactly the right level/height. Three years later and our garden is sorted, the pool is the focus of our summers and we wouldn't be without it.