our leather sofa was damaged, the armchair has been slit with a knife, left arm about 6 inches, right arm about an inch. also a 3 inch scratch on the cushion part. delivery chap said it was probably customs. phoned up delivery company, they said customs would not have inspected it as its not a high risk item so thinks it may have been the delivery chap. the sofa has the right arm loose also.
apart from a dish smashed, nothing else was damaged or broken. Conservatory furniture got through ok, no extra money needed for traetment or anything. Shoes, xmas decorations and a couple of kitchen boxes were inspected. Everything was packed really well. It didnt take me long to unpack it all, just got stuck in and went for it! Only got Harrys books to put away and thats it finished!